FAQ for survey takers
Did you receive a postcard or letter from us inviting you to participate in a survey?
Click here or click the button below:
Your voice matters! Your answers help leaders better understand your needs when they make decisions. You'll also get paid.
Lumaris surveys ask about lots of topics, such as your neighborhood, the economy and politics.
You were selected from a list of people who live in your neighborhood, city or state.
Email us at info@lumaris.com or call us toll-free at 1-844-214-5445.
In your message, please say you’d like to be removed from the mailing list and provide the address or your six-digit code. The address and code can be found in your letter or postcard.
Be sure to include your address or six-digit code in your message because we need this to process your removal request.
All adults (18 years or older) who received an invitation postcard or email can take the survey.
It take about 10 minutes to finish the survey.
When you finish the survey, you can choose to receive a gift card code.
You'll receive the gift code immediately.
Lumaris is a team of researchers and data scientists with years of experience at some of the nation's top survey research firms. Learn more about us at Lumaris.com.
No, we NEVER conduct surveys for political parties or candidates. We ask about politics and policy with fair and neutral questions. Our goal is to provide facts that everyone can trust. Lumaris is non-partisan.
Your answers are used by leaders in non-profit groups, government and business. They use your answers to make better decisions.
No, we will never try to sell you anything. We will also never sell your personal information to anyone.
On most surveys, we collect answers from thousands of people and summarize those answers. Only a handful of researchers at Lumaris will ever be able to know which person said what. We will never share your name or contact information without your permission.
Keeping your personal information private and secure is a top priority. Here's how we do that:
1. Any information you provide is stored on secure computers. Only a small number of researchers will have access to your answers.
2. We store your personally identifiable information (or PII) separate from your survey answers. This means people looking at your answers won't have your name, and people who have your name won't see your answers.
3. When we no longer need your personally identifying information, we permanently delete it.
4. We never make your personally identifiable information public. Sometimes, we publish or share anonymized datasets on our website or with clients. Anonymized datasets include the answers of everyone who took that survey but do not include any personally identifiable information. In other words, everyone's answers are anonymous in these datasets.
In addition, Lumaris researchers belong to the American Association of Public Opinion (AAPOR) and follow its Transparency Initiative. We follow AAPOR's Code of Ethics, which includes a code to protect the privacy of survey participants.
Sponsors of Lumaris surveys may include non-profit groups, government agencies, businesses and news outlets.
Lumaris is non-partisan. Lumaris will never conduct surveys for political parties or political candidates.
Yes, that's fine. You can still take the survey.
Your postcard, email or text message had a website that included mn.lumaris.com. This redirects you to lumaris.limesurvey.net.
Unfortunately, no. Only people who are selected and contacted by Lumaris can participate.
For our statewide surveys, random selection is important because it makes survey results more accurate.
